Frequently Asked Questions
Your guide to a seamless beauty shopping experience
Are the beauty products sold on Bagallery authentic?
Yes, we guarantee 100% authenticity. We source our products directly from authorized distributors and official brand partners to ensure you receive genuine skincare, makeup, and fragrances.
What are the shipping charges and delivery timelines?
We offer standard and express shipping options. Delivery typically takes 2-5 business days depending on your location. Shipping fees are calculated at checkout, and we often offer free delivery on orders above a certain value.
What is your return and exchange policy?
Due to hygiene reasons, we only accept returns or exchanges if the product is damaged, defective, or incorrect upon arrival. Please contact our support team within 48 hours of delivery with photographic evidence to initiate a claim.
Which payment methods do you accept?
We support a variety of payment methods including Cash on Delivery (COD), Credit/Debit cards (Visa/Mastercard), and popular mobile wallets to ensure a convenient checkout process.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our carrier's website or directly within your Bagallery account dashboard to monitor your shipment.
Can I cancel my order after it has been placed?
Orders can be cancelled as long as they have not been processed for shipping. Once an order reaches the 'Dispatched' status, we are unable to cancel it. Please contact our customer service immediately for any cancellation requests.