Returns & Exchanges

At Bagallery, we understand that beauty needs are personal, which is why we offer a hassle-free 7-day return policy for unused and unopened products. If you receive a damaged or incorrect item, we are committed to making it right with a swift replacement or refund.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos of the items you wish to return.

• 2.
  Quality Inspection

  Once your request is acknowledged, our team will review the provided images to ensure the products are unopened, have all original seals intact, and meet our hygiene standards.

• 3.
  Product Pickup

  After approval, our logistics partner will schedule a pickup from your doorstep; please ensure the items are securely packed in their original Bagallery packaging.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes a final physical inspection, your refund will be processed to your original payment method or as store credit within 5-7 business days.